Return Policy
All our LED neon signs are made to order, meaning each sign is unique and customized to the customer's wishes. Because of this, special terms and conditions apply for cancellation and returns.
Right of withdrawal
- You can cancel your order within 24 hours of purchase and receive a full refund.
- After 24 hours, production begins, and then the purchase is binding - no right of withdrawal applies.
Returns & Complaints
We place great importance on quality and accuracy in our work. If, in the unlikely event that your sign has a production defect or has been damaged in transit, please contact us within 48 hours of receipt.
To claim a damaged or defective product:
- Send an email to hello@sthlmneon.se with the order number, a description of the error and clear pictures.
- We make an assessment and if the error is approved, we will send a new sign or offer repair at no extra cost.
Please note that we are not responsible for damage caused by incorrect installation, external influences or normal wear and tear.